Frequently Asked Questions

Booking is simple and secure. Visit our booking page, select your preferred tour date, choose your vehicle type, enter the number of guests, and provide your contact information. Complete the secure payment process, and you'll receive instant confirmation via email. Our booking system accepts all major credit cards through our secure payment gateway.

We accept credit and debit cards through our secure Stripe payment gateway, and PayPal. Visa, Mastercard, and American Express are accepted. Tour prices are quoted in USD. At checkout you can pay in USD, JPY, EUR, GBP, AUD, or CAD. Full payment is required at the time of booking to confirm your reservation.

You'll receive instant confirmation via email immediately after completing your booking. The confirmation email includes all important details about your tour, including the pickup location, tour date and time, and contact information for your guide.

Yes, modifications are possible depending on availability. If you need to change your tour date, number of guests, or other details, please contact us as soon as possible. Changes made more than 24 hours before your tour start time are typically free of charge, subject to availability. Changes requested less than 24 hours before the tour may be subject to fees.

We offer free cancellation up to 24 hours before your tour start time (local time) for a full refund. Cancellations made less than 24 hours before the tour start time are not eligible for a refund, though we may offer a credit for a future tour (valid for 12 months) at our discretion. All cancellation requests must be submitted in writing via email.

Refunds are processed to your original payment method within 7-14 business days after we receive and confirm your cancellation request. The exact timing may vary depending on your bank or credit card company's processing times.

In the rare event that we must cancel your tour due to circumstances beyond our control (severe weather, natural disasters, vehicle issues, etc.), you will receive a full refund of all payments made, or we can reschedule your tour to an alternative date at no additional cost, subject to availability. We will make every effort to notify you as soon as possible.

Your tour includes:

• Professional bilingual guide (English and Japanese)
• Private luxury vehicle with professional driver
• Hotel pickup and drop-off in Tokyo, Yokohama, and Kawasaki
• Admission and parking fees
• Snacks and refreshments
• WiFi on board
• Fully customizable itinerary

Meals are not included unless specifically arranged. Your guide can recommend excellent local restaurants based on your preferences.

Our private tours are full-day experiences, lasting from 8 to 10 hours from pickup to drop-off. The exact duration depends on your chosen itinerary, traffic conditions, and your preferences. We're flexible and can adjust the schedule to accommodate your needs.

Absolutely! One of the key advantages of our private tours is complete flexibility. You can customize your itinerary to match your interests, pace, and preferences. Popular stops include Lake Kawaguchiko, Oshino Hakkai, Arakurayama Sengen Park, and various shrines. Discuss your preferences with us when booking, and we'll create the perfect itinerary for you.

Our tours operate in most weather conditions. If severe weather makes the tour unsafe, we will contact you to discuss alternatives, which may include rescheduling or adjusting the itinerary. If we must cancel because of severe weather, you will receive a full refund or the option to reschedule at no additional cost, subject to availability.

Our guides are bilingual in English and Japanese, with international backgrounds that bridge Japanese culture and international understanding. So, you receive authentic cultural insights while communicating comfortably in English.

• Comfortable SUV/Midsize Car — up to 3 passengers. Comfortable SUV or midsize vehicle offering a smooth ride for up to 3 passengers, ideal for private experiences.
• Spacious Van or Minivan — up to 8 passengers. Comfortable vehicle selected based on your group size, accommodating up to 5 passengers in a minivan or 8 in a larger van.
• Luxury Minivan - Toyota Alphard — up to 5 passengers. Quiet, refined, and comfortable for up to 5 passengers.

Yes, absolutely. All our drivers are licensed professional drivers with valid commercial driving licenses. Our vehicles and operations are fully insured in accordance with Japanese regulations. Safety is our top priority, and we maintain rigorous safety standards for all our vehicles and drivers.

We provide hotel pickup and drop-off in Tokyo, Yokohama, and Kawasaki, including hotels, apartments, private residences, and major stations. Pickup outside these cities is available on request and may include an additional fee, which we quote before you book. Pickup is available between 5:00 AM and 10:00 AM. Starting before 7:00 AM is generally recommended to avoid traffic and crowds. We'll confirm the exact pickup time and location by email after your booking is confirmed.

We recommend bringing:

• Comfortable walking shoes
• Weather-appropriate clothing (layers are recommended)
• Camera or smartphone for photos
• Sunscreen and hat (especially in summer)
• Any necessary medications
• Cash for meals and souvenirs (though credit cards are accepted at most locations)

We provide snacks and refreshments, but you may want to bring additional water or snacks if you have specific preferences.

Yes, our tours are suitable for guests of all ages. Please tell us about any mobility limitations, medical conditions, or special requirements when booking so we can adjust the itinerary. Some locations involve walking on uneven terrain or stairs. You can add child car seats, booster seats, step assists, and other vehicle accessories to your booking for an additional fee. We cn discuss and confirm exactly what you need before or after you book a tour.

Safety is our paramount concern. We maintain:

• Regular vehicle maintenance and safety inspections
• Licensed professional drivers with commercial licenses
• Full commercial liability insurance
• Compliance with all Japanese safety regulations
• Seat belts required for all passengers
• Emergency contact procedures

We follow all health and safety guidelines and maintain high standards for vehicle cleanliness and maintenance.

While not required, we strongly recommend purchasing comprehensive travel insurance that covers trip cancellation, medical expenses, and emergency evacuation. Our cancellation policy offers flexibility, but travel insurance provides additional protection for unexpected circumstances beyond our control, such as flight cancellations, medical emergencies, or other travel disruptions.